uubd's Privacy Policy

1 Introduction

uubd ("we", "our", "platform") is an online betting and casino service operated for Bangladeshi players. We believe that the privacy of your personal information is a fundamental right, and protecting that right is our responsibility.

This Privacy Policy ("Policy") describes how uubd collects, processes, stores, and protects your information when you use our website and services. By using our services, you agree to the terms described in this Policy.

This Policy should be read alongside uubd's Terms and Conditions, which govern the overall use of our services. In the event of any conflict, this Privacy Policy shall apply.

2 What Types of Information We Collect

uubd may collect various types of information in order to provide you with services, manage your account, and ensure the security of the platform.

2.1 Registration & Identity Information

• Full name and date of birth
• Email address and mobile number
• Residential address
• National ID card or passport number (for verification purposes)
• Account password (stored in encrypted form)

2.2 Financial Information

• bKash, Nagad, Rocket number or bank account details (for deposits and withdrawals)
• Transaction history and amounts
• Deposit and withdrawal records

We do not store the full PIN or password of your payment method. Financial information is processed in accordance with the highest security protocols.

2.3 Usage & Activity Information

• Game play history and betting activity
• Login time, session duration, and usage patterns
• Preferred game categories and settings
• Bonus claim and usage records

2.4 Technical Information

• IP address and device information
• Browser type and version
• Operating system and platform
• Cookies and similar tracking technologies (details in Section 4)

2.5 Communication Information

• Records of chats or emails with customer support
• Complaints, suggestions, and feedback
• Responses to promotional communications

3 Purpose of Data Use

uubd uses your information only for the following legitimate purposes:

3.1 Service Operation & Delivery

• Account creation, verification, and management
• Processing deposits and withdrawals
• Awarding bonuses and rewards
• Gaming history and balance tracking

3.2 Security & Fraud Prevention

• Identity verification and confirming account legitimacy
• Detecting unusual or suspicious activity
• Implementing anti-money laundering (AML) procedures
• Maintaining platform security

3.3 Customer Service & Communication

• Responding to your questions and complaints
• Sending important notifications related to transactions
• Informing you of policy changes

3.4 Service Quality Improvement

• Improving the usability and functionality of the platform
• Analyzing user experience
• Supporting the development of new games and services

3.5 Responsible Gaming

We monitor your gaming patterns in order to identify potentially problematic behavior and, where necessary, recommend support. Information collected for this purpose is never sold to third parties.

4 Cookies & Tracking Technology

We use cookies and similar technologies to make your visits to the uubd website easier and more personalized.

4.1 Types of Cookies

• Essential Cookies: Required for login sessions, security tokens, and basic functionality. Without these cookies, the website cannot operate properly.
• Functional Cookies: Remember your language preferences, settings, and various account customizations.
• Analytics Cookies: Collect information to help us understand how the platform is used, which helps us improve the quality of our services.

4.2 Cookie Controls

You can accept or reject cookies through your browser settings. Please note, however, that disabling essential cookies may cause some uubd services to not function properly.

5 Data Sharing & Disclosure

uubd treats your personal information as confidential and shares it with third parties only in the limited circumstances described below.

5.1 Service Provider Partners

We work with trusted third-party service providers for technology, payment processing, and customer support. Information shared with these partners is subject to strict confidentiality agreements, and they may use it only for the specific tasks assigned.

5.2 Legal Obligations

We may be required to provide necessary information in response to a lawful request from legal authorities or by court order. This includes matters related to financial crime investigations, fraud prevention, or national security.

5.3 Business Transfers

In the event of a business merger, acquisition, or asset transfer, user information may be transferred. In such cases, the new owner will be bound to comply with this Privacy Policy.

5.4 With Your Consent

Outside of the cases above, we will not disclose your information to third parties without your express written consent.

6 Data Storage & Security

6.1 Security Technology

uubd applies industry-standard security measures to keep your information safe:

• SSL (Secure Socket Layer) encryption — on all data transfers
• Password hashing — no password is stored in plain text
• Firewall and intrusion detection systems
• Two-Factor Authentication option
• Regular security audits and vulnerability assessments
• Access controls — only authorized staff can view your information

6.2 Data Retention Period

We retain your information only for as long as is necessary to provide services or to fulfill legal obligations. Even after an account is closed, financial records may be retained for a defined period for legal reasons.

6.3 Response to a Data Breach

If a security breach ever occurs and your information is at risk, we will notify you as soon as possible and take the necessary protective measures.

7 Your Rights Regarding Your Information

As a user of the uubd platform, you have the following rights over your own information:

7.1 Right to Access

You can view and review the information stored in your account at any time. You may also contact us to request a full description of all information we hold about you.

7.2 Right to Rectification

If any of your information is incorrect, you can let us know. We will make the necessary corrections as quickly as possible.

7.3 Right to Erasure

In certain circumstances, you may request that your information be deleted. Please note, however, that some information may not be possible to delete due to legal obligations or security reasons.

7.4 Right to Data Portability

You have the right to receive a copy of your personal information in a structured, machine-readable format.

7.5 Right to Object to Processing

You may object to the processing of your information for marketing or profiling purposes. In such cases, we will give your request due consideration.

8 Third-Party Services & Links

The uubd platform may include content from various game providers such as Pragmatic Play, Evolution Gaming, JILI, Spribe, and PG Soft. These providers may collect information in accordance with their own privacy policies.

Our payment infrastructure is operated through bKash, Nagad, and Rocket. Their own privacy policies apply when transacting with these providers. We do not take responsibility for their data processing.

If our platform contains links to external websites, uubd is not responsible for the privacy practices of those websites.

9 Protection of Minors

uubd strictly operates for users aged 21 and above only. We do not intentionally collect any personal information from individuals under the age of 21.

Age is verified during the registration process. If we become aware that a person under the age of 21 is using our services, their account will be immediately closed and any collected information will be deleted.

If you believe that a minor is using uubd, please contact us.

10 Changes to This Policy

uubd may update this privacy policy from time to time. Changes may be made to the policy to keep pace with changes in our services, technology, or legal requirements.

In the case of significant changes, we will:

• Display the updated date on this page
• Send a notification to your registered email
• Show a notification when you log in to the platform

Continuing to use uubd after changes have been made will be taken as your consent to the new policy. If you do not agree with the changes, you have the right to stop using our services and request that your account be closed.

11 Contact Us

If you have any questions, concerns, or requests regarding your information in relation to this privacy policy, please contact the uubd privacy team:

We generally provide timely responses to personal information-related requests. For more information, see our Frequently Asked Questions (FAQ) section.